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Community Engagement Supervisor
To Apply: careers.dc.gov
Search for Job ID: 1220
This position is located in the District Department of Transportation (DDOT), Office of the Director. The Community Engagement Supervisor is responsible for managing the intake, preparation, and follow up with regards to community meetings, including, but not limited to, Advisory Neighborhood Commission (ANC) and civic and community association meetings. The incumbent will be responsible for coordinating, assessing, and helping to address community and ANC requests, educating ANCs and communities on status of DDOT projects and service requests, and identifying strategic and routine actions for DDOT to take in order to build community support for the agency and the District's transportation infrastructure and program initiatives.
The incumbent interprets policies and determines the approach to take, and methodology to use to carry out the mission of the agency. Advises the Senior Leadership of potential controversial matters, issues or problems with widespread implications and offers alternative resolutions. It is also imperative that the incumbent possess managerial perceptiveness to anticipate, implement, mediate or direct workable solutions among various functions within DDOT in order for the Administration to operate efficiently and effectively.
Plans and coordinates all assignments for community engagement. Processes incoming meeting and service requests, assigns them to the appropriate staff, follows up to assure assignments are completed on time, reviews and finalizes memoranda, reports, and documentation, and assures that assignments are closed out.
Serves as an advisor to the Chief Performance Officer and DDOT executive staff on community engagement policies, procedures, regulations and requirements and conducts continuing critical review and analysis of community engagement requirements and activities. Identifies problems and recommends appropriate action.
Incumbent serves as customer service representative for the agency by solving complex and very sensitive issues involving customer inquiries related to the District's projects and programs. Incumbent resolves inquiries and/or problems through thorough research and investigation, to determine the source of the problems, including consolidating findings through written documentation or verbally. Incumbent employs proficiency and judgment in assessing individual's or group's receptivity to attempts of persuasion in order to obtain full and voluntary cooperation and support of the District's transportation projects and programs.
Performs other related duties as assigned.
Ability to effectively coordinate work activities in order to attain the desired results. Ability to apply sound management principles and techniques.
Ability to prepare reports and conduct surveys, analyze data, draw conclusions, and recommend solutions for any existing problems.
Highly skilled in customer services methods and techniques.
Ability to use tact and ingenuity in facing sensitive issues involving customer service inquiries/requests.
Ability to effectively communicate and serve as a point-of-contact for a variety of requests from the District and Federal governments, private businesses and the general public.
Mastery of knowledge and skill in problem-solving, negotiation strategies, and project management.
Licensures, Certifications and other requirements
This is an “At Will” position. All positions and appointments at the management level serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
This position has been designated as an essential employee position under the provisions of District Personnel Manual, Chapter 12. As such, your services may be required in emergency situations to perform crucial duties, i.e., snow removal, debris removal, transportation, shelter operation, food distribution, and communication. These duties may be performed when the government is closed or when most employees are dismissed early.
This position may be subject to criminal background checks and/or driving records, as well as random drug and alcohol testing pursuant to D.C. Act 15-620.
Must possess and maintain a valid driver’s license.
Preferred: A Bachelor's degree and or an advanced degree in law, human resources, public policy, public administration or a closely related major field of study is preferred.
Progressive management experience required. Other requirements include:
Minimum ten (10) to twelve (12) years of experience in developing, implementing, and monitoring community engagement concepts and issues, including three (3) to five (5) years at a government agency, preferred;
Knowledge of the District Department of Transportation missions, objectives, functions and organizational structures;
Thorough knowledge and understanding of quantitative and qualitative methods and techniques sufficient to research, analyze, and interpret complex narrative information and statistical data pertinent to the development and implementation of complex, controversial, and/or sensitive City-Wide transportation plans and policies;
Expert knowledge of analytical and evaluative methods and procedures as required to complete complex special projects and studies necessary to develop long and short range agency plans and policies;
Excellent oral and written communications skills and skill in interpersonal relations, as required to effectively communicate with others both orally and in writing to provide authoritative policy guidance, preparation of presentation of complex reports, findings and conclusions, and the interpretation and explanation of information;
Mastery of customer service theory and methods and business process planning and redesign practices; project management; and program evaluation.
The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will.
Posted on: Tuesday, September 26, 2017
This listing expires on: Monday, October 16, 2017