The Washington State Department of Transportation (WSDOT) Risk Management & Legal Services Division is seeking a detail-oriented and customer-friendly professional to fill a vacant Financial Recovery Enforcement Officer 1 position in Olympia, WA. You will screen incoming Highway Property Damage and WSDOT State Vehicle Damage repair cost estimate packets and investigate them to identify the responsible party or parties. When the parties are identified, you are tasked with contacting those parties to inform them of their financial obligation, recover these costs and, when necessary, set-up a payment plan to recover the most amount of money in the most efficient manner. You will also negotiate settlements of disputed claims and follow through on various phases of the collection process to ensure that WSDOT is compensated for damages.
If you are someone who is detail-oriented, reliable, can multi-task and maintain a sense of professionalism even during stressful situations, we encourage you to apply!
At WSDOT, we actively promote and honor diversity in the workplace and support one another with respect and trust. If you would like to join our team-oriented environment, with the potential for a great deal of career stability and growth, definitely consider a career opportunity with WSDOT.
This position will perform the following work:
•Screen incoming Highway Property Damage and WSDOT State Vehicle Damage repair cost estimate packages to determine if recovery is possible and investigate and determine proper responsible party or parties.
•Set up and/or approve related receivables in the departmental accounting systems (Great Plains, TRAINS, etc.).
•Review claims and receive direction as needed in the various phases of the claims process to include: preparation, investigation, analysis, and resolution.
•Make arrangements for and determine monthly payment schedules and appropriate promissory notes as applicable.
•Follow through on the various phases of collection and/or correspondence to include: delinquent notice reminders, license revocation actions, small claims court filings and testimony, and referrals to collection agencies for final collection actions.
•Negotiate settlements for disputed claims.
•Expected to work on other risk related issues and activities as required within the Division.
An ideal candidate for this position will have:
•Exceptional written and verbal communication skills.
•Prior working knowledge of skip tracing and location procedures.
•Prior experience researching, sending delinquent notices, small claims court filing, testimony and doing referrals to collection agencies for final collection action.
•An Associate's or Bachelor's degree in business, accounting, finance or a related field is highly desired, OR possess equivalent relevant experience.
•Knowledge of Washington State financial systems including TRAINS.
•Knowledge of state investigation practices and procedures as well as federal and state laws regarding lawful investigations.
•Ability to sit at a desktop computer station and use a telephone for the majority of the work day.
•Fluency in foreign language, including written correspondence is desired, but not required.
To view this entire announcement and to apply, please visit: 17DOT-HQ-01647