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Program Analyst (Community Engagement)
To apply, visit: https://careers.dc.gov/psp/erecruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2252&PostingSeq=1
Number of Vacancies: Two (2)
Duration of Appointment: Career Services (CS)
Tour of Duty: 8:15 AM - 4:45 PM; Monday - Friday
This position is located in the District Department of Transportation (DDOT), Performance Administration. The Program Analyst (Community Engagement) is responsible for tracking and reporting on the intake, preparation, and follow up with regards to community concerns, meetings and issues, including, but not limited to, Advisory Neighborhood Commission (ANC) and civic and community association meetings. The incumbent will be responsible for coordinating, analyzing, and helping to address community and ANC requests, educating ANCs and communities on the status of DDOT projects and service requests, and tracking strategic and routine actions for DDOT in order to build community support for the agency and the District's transportation infrastructure and program initiatives.
The incumbent analyzes policies and determines the approach to take, and methodology to use to carry out the mission of the agency. Advises the Community Engagement Supervisor on potential controversial matters, issues or problems with widespread implications and offers alternative resolutions. It is also imperative that the incumbent possesses strong analytical, solid organizational and interpersonal skills in order for the agency to operate efficiently and effectively.
Plans and coordinates all assignments for community engagement. Tracks and reports incoming meeting and service requests coordinate them with the appropriate staff, follows up to assure assignments are completed on time, reviews and finalizes reports, and documentation, and assures that assignments are closed out.
Serves as an advisor to the Community Engagement Supervisor and DDOT executive staff on community engagement policies, procedures, regulations and requirements and conducts an analysis of community engagement requirements and activities. Identifies problems and recommends appropriate action.
The incumbent serves as customer service representative for the agency by solving complex and very sensitive issues involving customer inquiries related to the District's projects and programs. Incumbent resolves inquiries and/or problems through thorough research and investigation, to determine the source of the problems, including consolidating findings through written documentation or verbally. Incumbent employs proficiency and judgment in assessing receptivity to attempts of persuasion in order to obtain full and voluntary cooperation and support of the District's transportation projects and programs.
Performs other related duties as assigned.
• Ability to effectively coordinate work activities in order to attain the desired results. Ability to apply sound analytical principles and techniques.
• Ability to prepare reports and conduct surveys, analyze data, draw conclusions, and recommend solutions for any existing problems.
• Highly skilled in customer services methods and techniques.
• Ability to use tact and ingenuity in facing sensitive issues involving customer service inquiries/requests.
• Ability to effectively communicate on a variety of requests from the District and Federal governments, private businesses and the general public.
• Knowledge and skills in problem-solving, negotiation strategies, and project management.
Licensures, Certifications and other requirements
This position has been designated as an essential employee position under the provisions of District Personnel Manual, Chapter 12. As such, your services may be required in emergency situations to perform crucial duties, i.e., snow removal, debris removal, transportation, shelter operation, food distribution, and communication. These duties may be performed when the government is closed or when most employees are dismissed early.
This position may be subject to criminal background checks and/or driving records, as well as random drug and alcohol testing pursuant to D.C. Act 15-620.
Must possess and maintain a valid driver’s license.
Preferred: A Bachelor's degree human resources, public policy, public administration or a closely related major field of study is preferred.
Progressive experience required. Other requirements include:
• Minimum three (3) years of experience in analyzing, tracking and monitoring community engagement concepts and issues, including one (1) to three (3) years at a government agency, preferred;
• Knowledge of the District Department of Transportation missions, objectives, functions and organizational structures;
• Knowledge and understanding of quantitative and qualitative methods and techniques sufficient to research, analyze, and interpret complex narrative information and statistical data pertinent to the development and implementation of complex, controversial, and/or sensitive City-Wide transportation plans and policies;
• Knowledge of analytical and evaluative methods and procedures as required to complete complex special projects and studies necessary to develop long and short-range agency plans and policies;
• Excellent oral and written communications skills and skill in interpersonal relations, as required to effectively communicate with others both orally and in writing for preparation of complex reports, findings and conclusions, and the interpretation and explanation of information;
• Knowledge and experience with of customer service theory and methods and business process planning and redesign practices; project management; and program evaluation.
The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will.
DDOT is an employer of choice for any job seeker who has passion, energy, and enthusiasm about our city. Employee benefits include:
Health and life insurance benefits and retirement benefits (More information about these benefits is available on the D.C. Department of Human Resources (DCHR) website at www.dchr.dc.gov.)
Complimentary Capital BikeShare Membership
Free rides on DC Circulator buses
Continued professional development, and professional growth through d.University, the in-house training available for all DDOT employees
Flexible work schedule (team and role dependent)
Employer-assisted housing loan program, providing payment and/or closing cost financing for first-time home buyers (restrictions apply)
The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Posted on: Thursday, January 04, 2018
This listing expires on: Monday, January 22, 2018